Terms of Service

Last updated: October 5, 2026

1. Overview

This website and online store are operated under the trading name SprintX 

Throughout these Terms, “SprintX,” “we,” “us” and “our” refer to the seller identified above. “Services” refers to our website, online store and related services.

These Terms govern your use of the Services and purchases from our store. Please read them before placing an order. Our Privacy Policy, Shipping Policy and Return & Refund Policy also apply where relevant.

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products.

2. Eligibility and Acceptable Use

To place an order, you must be legally capable of entering into a binding contract under the laws applicable to you.

You agree to use the Services for lawful purposes. You must not:

• Use stolen payment information or provide fraudulent order details.

• Attempt to access accounts, systems or information without authorization.

• Introduce malware or interfere with the operation or security of the Services.

• Infringe intellectual property rights.

• Use the Services to harass, threaten or impersonate others.

We may restrict access in response to unlawful or abusive activity. Doing so does not remove our obligations concerning existing orders or applicable consumer rights.

3. Account and Customer Information

You agree to provide accurate and complete contact, billing and shipping information and to update it when necessary.

If you create an account, you are responsible for keeping your login credentials confidential. Contact supportsprintx@gmail.com if you suspect unauthorized access.

We process personal information as described in our Privacy Policy.

4. Products and Descriptions

We aim to display accurate product descriptions, specifications and photographs. Colours and appearance may vary slightly because of screen settings, lighting or photography.

Compatibility and functionality depend on the specifications stated on the relevant product page. Please review those specifications before purchasing.

Certain smartwatch features may require a compatible phone, a Bluetooth connection, an application or permissions enabled on your device.

Where a product provides fitness or wellness estimates, those features are intended for general informational use. They are not a substitute for medical advice, diagnosis or treatment.

Nothing in this section excuses supplying goods that materially differ from their advertised description.

5. Prices and Payments

The order total, payment currency, applicable taxes and shipping charges are displayed at checkout.

Prices and promotions may change for future purchases. Changes do not alter an order already accepted unless you expressly agree.

You must use a payment method you are authorized to use. Your bank or payment provider may impose currency conversion or other transaction fees.

If we discover a material pricing or description error affecting your order, we will contact you to explain the issue. We will not charge an increased price without your agreement. If the order is cancelled, payments for the cancelled items will be refunded.

6. Orders and Availability

An order confirmation acknowledges receipt of your order. We may need to verify payment, availability or order details before accepting and fulfilling it.

We may decline or cancel an order for legitimate reasons, including unavailable stock, failed payment or reasonably suspected fraud. We will notify you and refund any payment collected for items we cancel.

If an item becomes unavailable, we will not substitute a materially different product without your agreement.

7. Shipping and Delivery

Available destinations, processing times, delivery estimates and shipping charges are described in our Shipping Policy or displayed before purchase.

Customers must provide a complete and accurate delivery address. Contact supportsprintx@gmail.com immediately if a correction is needed. Changes may not be possible after dispatch.

If we cannot ship within the promised timeframe, we will provide the notice and cancellation or refund options required by applicable law.

If your parcel appears lost, arrives damaged or contains an incorrect item, contact us so we can investigate and provide the appropriate remedy.

Carrier disruptions do not eliminate consumer rights that apply to delayed or undelivered orders.

8. Cancellations and Modifications

Email supportsprintx@gmail.com as soon as possible to request a cancellation or modification.

We will attempt to accommodate requests before dispatch. Once an order has been dispatched, we may be unable to change its contents, address or stop the shipment.

This does not affect cancellation rights required by law or any eligible return rights.

9. Returns, Refunds and Restocking Fee

Our Return & Refund Policy contains the complete return conditions.

For eligible U.S. change-of-mind returns:

• The return request must be made within 14 calendar days after delivery.

• Products must be unused, undamaged and returned in their original packaging with all supplied components.

• Customers must contact us for return instructions before shipping the item.

• Customers are responsible for return shipping costs.

• A US$39.99 restocking fee per returned smartwatch is deducted from the product refund, where permitted by applicable law.

• The restocking deduction will not exceed the amount paid for the returned smartwatch.

• Original shipping charges are non-refundable where permitted by law.

The restocking fee does not apply to confirmed defective products, products damaged during delivery, incorrect items sent by SprintX or circumstances where the fee is prohibited by law.

These voluntary return conditions do not limit applicable warranty or statutory remedies.

10. Defects and Warranty Rights

Contact supportsprintx@gmail.com if you believe your product is defective or does not conform to its description.

We may request order details, a description of the issue and reasonable supporting information to help assess the claim.

Any advertised written warranty applies according to its disclosed terms. Nothing in these Terms excludes warranties or remedies that cannot legally be excluded.

11. Intellectual Property

Content owned by SprintX or its licensors, including original text, designs, graphics and branding, is protected by applicable intellectual property laws.

You may use the Services for personal shopping purposes. You may not reproduce or commercially exploit protected content without permission, except where permitted by law.

Third-party trademarks remain the property of their respective owners.

12. Reviews and User Content

If you submit a review, photograph or other content, you confirm that you have the necessary rights to submit it and that it does not unlawfully disclose another person’s information.

Reviews should reflect your genuine experience. Content must not be fraudulent, abusive, unlawful or infringe another person’s rights.

By submitting content for publication, you grant SprintX a non-exclusive, royalty-free permission to display and reproduce it in connection with the Services. We will not materially alter the meaning of your review.

We may moderate content for legitimate reasons, such as spam, unlawful content or disclosure of sensitive information. A negative rating alone is not a reason for removal.

13. Third-Party Services and Links

The Services may link to third-party websites or rely on third-party applications, payment providers or other services.

Those providers may have separate terms and privacy policies. Please review them before using their services.

This section does not remove SprintX’s responsibility for obligations relating to your purchase.

14. Website Availability and Liability

We aim to keep the Services available and accurate, but access may occasionally be interrupted for maintenance or technical reasons.

Our liability is determined by applicable law. Nothing in these Terms excludes liability for fraud, intentional misconduct or any liability that cannot legally be excluded.

No provision removes remedies available for defective, misdescribed or undelivered goods where required by law.

15. Disputes

If you have a concern about an order or the Services, contact supportsprintx@gmail.com so we can attempt to resolve it.

These Terms do not require you to waive access to courts, regulators or other remedies available under applicable law.

16. Changes to These Terms

We may update these Terms for future use of the Services and future purchases. Updated Terms will be published with a revised date.

Changes will not retroactively alter the terms of an existing order without your agreement, except where required by law.

17. Severability

If a provision is found unenforceable, it will apply only to the extent legally permitted or be severed as appropriate. The remaining provisions will continue to apply.

18. Contact Information

Trading name: SprintX
Email: supportsprintx@gmail.com