Refund policy

SprintX Store Policy

Payment Policy

The final order total, applicable shipping charges, taxes and payment currency are displayed at checkout. Please review these details before completing your purchase.

Any currency conversion or foreign transaction fees charged by your bank or payment provider are determined by that provider.

Shipping & Delivery Policy

This policy applies to orders delivered within the United States. Available destinations and shipping charges are displayed at checkout.

Order processing time: [INSERT CONFIRMED PROCESSING TIME]
Estimated delivery time after dispatch: [INSERT CONFIRMED DELIVERY TIME]

Processing time and delivery time are separate. Delivery estimates may be affected by public holidays, customs processing, severe weather or carrier disruptions.

If your order appears lost, is significantly delayed or arrives damaged, contact supportsprintx@gmail.com. We will investigate and provide the appropriate solution in accordance with applicable law.

Shipping Address

Customers must provide a complete and accurate delivery address, including any apartment or unit number.

If you notice an error, contact us immediately. Address changes may not be possible once an order has been dispatched.

If an incorrect address supplied by the customer results in additional shipping costs, any proposed reshipment charge will be explained before reshipment and applied only where legally permitted.

Return & Refund Policy

14-Day Change-of-Mind Return Window

For eligible U.S. orders, customers may request a change-of-mind return within 14 calendar days after delivery.

To request a return, email supportsprintx@gmail.com with:

  • Your order number.

  • The name and email address used for the purchase.

  • The item you wish to return.

  • The reason for your return.

Return requests made outside this window are not eligible under our voluntary change-of-mind policy. This restriction does not affect applicable statutory rights or valid warranty claims.

Return Eligibility

To qualify for a voluntary change-of-mind return, the product must be:

  • Unused and in its original condition.

  • Free from scratches, stains, damage and signs of wear.

  • Returned in its original packaging.

  • Accompanied by all supplied straps, charging equipment, manuals and other accessories.

  • Purchased directly from SprintX.

Products that have been worn, damaged, altered or returned with missing components are not eligible under this voluntary policy, except where applicable law requires otherwise.

Return Instructions

Contact us before sending a return so we can confirm eligibility and provide the correct shipping instructions.

For eligible returns, send the item within 14 calendar days after we provide return instructions.

Return address: [INSERT COMPLETE RETURN ADDRESS]

Do not return items to the sender address printed on your parcel unless we confirm that it is the designated return address.

Include your order number inside the package and use protective packaging. We recommend a tracked shipping service and retaining proof of postage.

Remove any personal information and disconnect the watch from your phone or account before returning it.

Return Shipping & Restocking Fee

Eligible change-of-mind returns are subject to a US$39.99 restocking fee per returned smartwatch, deducted from the product refund, where permitted by applicable law.

Customers are also responsible for return shipping costs.

The restocking deduction will not exceed the amount paid for the returned smartwatch. No separate payment is required to request a return.

For voluntary change-of-mind returns, original shipping charges are non-refundable where permitted by law.

The restocking fee does not apply to confirmed defective products, products damaged during delivery, incorrect items sent by SprintX, or cases where charging it is prohibited by law.

Inspection & Refunds

Returned products will be inspected to confirm their identity, condition and included components.

We will notify you of the outcome and explain any permitted deductions. For eligible voluntary returns, we aim to issue the refund within 10 business days after receiving and inspecting the returned item.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the credit.

Any shorter refund deadline required by applicable law will take precedence.

Defective, Damaged or Incorrect Products

If your product arrives defective, damaged or different from the item ordered, contact supportsprintx@gmail.com promptly with your order number and a description of the issue.

Where practical, include photographs or a short video showing the problem and any packaging damage. This helps us assess the issue and arrange the appropriate solution.

Depending on the circumstances and applicable law, the solution may include repair, replacement or a refund. SprintX will cover necessary return shipping costs for confirmed issues for which we are responsible.

The US$39.99 restocking fee does not apply to these confirmed claims.

The 14-day change-of-mind return window does not limit rights or warranty remedies that apply for a longer period.

Accidental damage, ordinary wear, misuse or exposure beyond the product’s stated specifications is not automatically a manufacturing defect. Claims will be assessed individually, without limiting applicable consumer rights.

Exchanges

We do not offer a separate guaranteed exchange service for changes of colour or personal preference.

If you wish to change your selection, contact supportsprintx@gmail.com. An eligible change-of-mind return may be processed under the conditions above, followed by a new order.

This does not affect any right to a replacement for defective or incorrect goods.

Order Cancellation & Modification

To request a cancellation or modification, contact supportsprintx@gmail.com as soon as possible.

We will attempt to accommodate requests before dispatch. Once an order has been dispatched, we may be unable to change its contents, delivery address or stop the shipment.

If the shipment cannot be stopped, any applicable return or statutory rights remain available. Refusing delivery does not automatically establish eligibility for a refund; please contact us for instructions.

Consumer Rights

This policy applies only to the extent permitted by applicable law. Nothing in this policy excludes or restricts rights or remedies that cannot legally be waived.


Customer support: supportsprintx@gmail.com